Frequently Asked

Your responsibility - please read
Jacquelene and Thomas work with a combination of tools, and their guides, as well as Light Energy in readings.

They interpret the reading through their perceptions, energies, their and your guides. They also provide the message spirit wishes to convey through them to you at this time and in the manner through which they are guided to give you that information.

They in no way profess to take control of your life for you. You have the ultimate choice and free will to change the course of events in your life through your own decisions and actions. ("If it is to be it is up to me.")

Readings are for guidance purposes only, to assist and support you in making your own choices. Jacquelene and Thomas take all care to provide you the best reading possible, but the responsibility for you life is completely up to you.

We have categorised the questions into areas as relevant to provide you a ready reference from which to make your own informed choices about seeing us for readings as well as seeing psychics generally. We wish you the best in finding the right psychic, whether you choose to see us or someone else.

We hope you find this informative and helpful.
If you have further questions to ask or that you feel should be covered here, please feel free to email us with the Subject heading "FAQ"

Do you believe in god?
While not a frequently asked question, as this does get asked so it is important to answer. In order to do readings, one needs to connect to the God-force or as some say "The universe." We have studied a wide variety of religions and philosophies and come from a point of respect for each client's personal religious, cultural, and spiritual beliefs. We do not at any time seek to convert you away from your beliefs or to necessarily take on ours, and our readings are done in a manner to as much as possible ensure the respect of your individual beliefs.

CBD Bookings
Melbourne CBD:***Important notice for all new clients only- Melbourne CBD bookings: A credit card or money order pre payment for your appointment in Melbourne CBD is now required to secure your appointment space. While constricting and unfortunate, this is the new procedure due specifically to a small minority of unreliable new clients and the rising costs associated with the hire of the CBD meeting room, which we pay for by the hour. If you fail to provide 24 hrs notice of your intended cancellation, this fee is non refundable because the associated costs must still be paid for. If for any reason we must cancel however, you may either reschedule or your paid fee is refunded without question. For all of our existing and regular clients prepayment and deposits are not required nor are they applicable.
All other major capitols: A 50% deposit is required to confirm your appointment space, with a requirement of 48 hrs notice of cancellation. Failure to provide 48 hrs notice of cancellation makes that 50% deposit non refundable except in extreme circumstances. If for any reason we must cancel however, you may either reschedule or your paid fee is refunded without question.

I've had lots of other readings about (this) from other people what can you see?
Please avoid becoming addicted to psychics, or using this as a form of entertainment.
We do party bookings which are for entertainment, but one to one hourly appointments are not intended for party or entertainment purposes.
You cannot change an outcome of any event in your life simply by increasing the number of readings you have.
You must take the responsibility for your life into your own hands and run with it. We also avoid telling you something will happen simply because it was what you wanted to hear.

Our readings style continually evolves as we do, and we read according to the manner in which we are best to provide the individual client with their reading.
We continually take on new learning as well as researching what energies are present each year and how that effects people according to a wide variety of energies and influences.

How accurate are the readings?
The first couple of minutes of our readings are a character and energy reading which is given freely, and without any information from you except your first name and date of birth. This is done to show that we have tuned into you accurately. From there we can cover any topic or area you would like, and you can ask specific questions or just go with the flow depending on how you would like to proceed. We however in no way profess to take control of your life for you. You have the ultimate choice and free will to change the course of events in your life through your own decisions and actions. ("If it is to be it is up to me.")

Jacquelene
Check the feedback page and Jacquelene's online resume for Jacquelene's experience.
She regularly receives unsolicited feedback like "Wow!!" "How did you know all that about me?" and "The most accurate reading I've had."
Most of Jacquelene’s new clients come on referral from other past or existing clients.
Jacquelene's clients come from all walks of life from students to business owners, politicians, celebrities, and entertainers.
Her client base covers most of Australia, and she also has clients in New Zealand, Asia, USA, Chile, Canada and the United Kingdom.

Awarded Psychic of the Year 2004 (Vic), Jacquelene is also a 6th generation psychic and spiritual medium, taught to read tea leaves at age 5 by her grandfather. Many of her clients refer their friends, relatives, colleagues, bosses, and even staff to me and they tend to return year after year. She has many unsolicited hard copy testimonials available for viewing upon request (it's by request due to moving between the three locations) and she has appeared in television, internet e-zines, newspapers, magazines and radio and interviews across Australia and internationally, as well as providing accurate live to air readings having been given nothing more than the caller's first name and date of birth.

Thomas
Check the feedback page.
Most of Thomas’s new clients also come on referral from other past or existing clients.
Thomas also receives very positive feedback from clients, whose comments like: "That is spot on" and "Oh my God." also speak for themselves.

When is the earliest I can return?
In some cases a few regular appointments can help the client gain a clearer perspective about their life's direction if they are using the sessions as a form of intuitive counselling and empowerment. Business clients can return as often as needed where guidance is desired for new deals, proposals, clients, investments, stocks, shares, executive hiring or staff movements. However, most private or individual clients should not return to a psychic until 6 to 12 months from the last reading or unless there is a matter of urgency, or if a lot has happened since the last reading that you'd like clarification about.

I have more questions, can I call and ask?
We do not answer questions outside of reading time, we have trained ourselves to immediately forget the details of your reading except in extreme and destined circumstances. If you have further questions than your booked time allowed, please either ask to extend the reading, or book another appointment. Extending the reading can at times be done depending on our other commitments. Extending a reading will incur an extra fee, this fee is higher per half hour than your original hour.

What is the longest reading I can have?
While professional psychics are trained to avoid becoming drained, even for highly experienced psychics it can become a bit much in situations where the client wants to continue a single reading for say two to two and a half hours than to have the two separate appointments with the same client with a time gap in between.

You must get tired doing this?
We are professionally trained and experienced, and we avoid taking bookings that are low in energy.

...and do you need a break between clients?
We clear the energy between each client to ensure we can read for the next and after years of experience we can do this with a thought in an instant. It would have to be an extremely rare circumstance or a very heavy energy for us to require extra special clearing that would require a significant break between clients. If this was required we would also make sure we are where possible making an extensive break in between clients to allow for this.

What tools are used?
The tools Jacquelene uses include a combination of clairvoyance, palmistry, tarot, numerology, aspects of astrology, kabbalah, photos, and aura colors. Jacquelene also completes psychic art readings containing a picture and reading for the client. Jacquelene does work in a highly visionary manner and does mediumship, however this is done separately to a combination reading unless it spontaneously occurs in a reading for you. Thomas works with clairvoyance, tarot and runes. Tea cup readings are available for parties and events.

How do I choose a psychic ?
The tools used for your reading unless specifically requesting a psychic art reading are determined during your reading by Jacquelene or Thomas as guided by the spirits and energies they work with. Sometimes you will be drawn to a psychic who has the right information for you, but presents it in their own way. With this in mind, avoid dictating to a psychic about how they should go about doing your reading, this is disrespectful, and demonstrates either an excessive use of psychics or an excessive desire for control over others. Only choose a psychic you feel really drawn to and ask questions about the style the reader uses when you are first enquiring about an appointment. Then you can ascertain whether they are the one for you.

What can I expect in a reading?
The first few minutes of your reading are a character reading and general overview. Jacquelene asks you first name and date of birth as that is a form of permission from you to do the reading, however she does not rely on specific tools to do this character and general overview. In Thomas's case, you pick a rune and he reads from there. In both cases, once this is done you can ask specific questions or ask us to focus in a particular area e.g. work, love, relationships, money, family, or wellbeing.

What do I need to bring to a face to face reading?
You can bring a tape to record if you wish (for readings with Jacquelene, Please note Thomas does not tape readings) and up to three photos or business cards of other people or businesses to your reading.

Do you connect with passed over loved ones?
Yes, this is called mediumship. Having survived a near death experience by drowning at age 5, Jacquelene has a strong connection with her ancestors, and with the spirit world. However, Jacquelene takes this aspect very seriously however and does not 'conjure' the dead for entertainment purposes. Jacquelene does connect with passed over loved ones when, where, and how it is appropriate. Where a loved one is present at the time of your reading and where they have important unresolved business, Jacquelene will convey this message. Thomas works with guides and does pick up on and see spirits when they do appear, however neither of us will force a presence appear for entertainment.

Do you do Psychic Art?
Yes, Jacquelene's psychic art hangs in over 500 homes internationally. Jacquelene portrays and completes in depth readings from your angels, animal totems and guides, archetypes, auras, dreams, devic energies and geomantic energies, masters, past lives, spirit guides, talismans, and universal energies.

Her work has appeared on greeting cards, in magazines, and in murals. Jacquelene has painted a 2 metre tall x 9 metre long Mural for the Australian School of Meditation, Fitzroy, Victoria, and recently completed two 2 metre tall tarot Major Arcana tarot card paintings for The 2005 Melbourne International Tarot Conference. She painted 'the Devil' and "The Lovers.' Jacquelene has exhibited her work in a range of group exhibtions since 1988.

Do you do readings internationally?
Yes, clients continue to consult Jacquelene once they have relocated overseas. Jacquelene also has a number of international clients who have not lived in Australia who continue to seek her advice over the phone or internet. Jacquelene has clients across Australia, Asia, United Kingdom, Canada and USA; from students to parents, employees to business people, lawyers, barristers and taxation accountants through to stars, celebrities, and entertainers.

What time is it in Melbourne, Australia?
See the world clock website which also provides a time zone converter. The World Clock - Time Zones converter

Do you do Events?
Jacquelene has years of extensive experience in performing her readings at corporate and celebrity functions for some of Melbourne's most prestigious companies and events also at locations such landmarks as the Melbourne Town Hall and The Forum Theatre. She has also coordinated successful large fundraising events for community groups. Thomas has also completed readings in this environment with great success.

Do you do corporate motivation?
Yes, Jacquelene is a versatile speaker and trainer, leading groups in a broad range of environments, successfully assessing and working with each groups' dynamics appropriately. Jacquelene captivates people from a room full of directors and their CEO, to a seminar environment. Thomas has also provided motivational lectures and workshops in meditation and the inner self.

Do you do readings for business?
Yes, Jacquelene's psychic guidance is regularly sought by executives through to company owners on issues from executive hiring through to trading, investments, and business transactions worth tens of millions of dollars.

Where are you located?
While based in Whittlesea and Melbourne CBD, we also have a shop in South Yarra and we have numerous locations at which we can offer face to face readings. Exact locations are given on booking your appointment. Or you can visit our shop's website for its location at http://www.psychicstar.com.au/

Have you done readings for high profile clients or cases
Yes, Jacquelene has read for household names, celebrities, celebrity wives, politicians, prominent business people, and also has given readings that involved high profile cases. However Jacquelene does not disclose the identities of celebrities who have sought her for readings or training with her. Jacquelene does not break confidentiality of her clients unless where required by law or where guided by the client to clarify an issue in order to restore the dignity of the client.

Do you help locate missing people or pets?
Jacquelene has at times been sought out by the families of missing pets and loved ones. It is heart wrenching when someone you love goes missing or meets an unknown fate. Jacquelene approaches this with caring and sensitivity. Jacquelene has helped provide leads and closure for loved ones left behind. However, this is not an area of specialization for us, we will do what we can, and will refer you on where or if necessary.

Do you help locate missing objects?
Yes, although it is not a specialist area for us, we willl help where we can. Please call us sooner rather than later for cases of stolen or lost objects. A caller once asked if Jacquelene could do a reading after his car was broken into, he asked where his pilot's license and several other personal effects had gone, in addition to other expensive equipment that had gone with his wallet containing this items. Jacquelene described the exact laneway that was the next street down from where the car had been parked. She described the exact colors, and shapes of the buildings in the laneway, the time of day that the theft occurred and the location of a bin and which direction to turn at the end of the laneway in order to get to that bin. She felt that the items had been gone through and the unwanted items (license included) dumped in that bin, but nothing could be done as she felt the bin had been emptied since, and the contents gone to the tip. The caller admitted that he had called some two weeks after the break in.

How long have you been reading?
Jacquelene has been reading since 5 years of age, and publicly as a professional since 1995. Thomas has been professionally reading since 2000.

Were you formally trained?
Yes, Jacquelene has had an interest and been studying numerous esoteric modalities since early childhood. As a child, Jacquelene also received part of her shamanic training from her grandfather who also taught her to read tea leaves. She later attended her aunt's psychic training group as an adult, amongst other schools and esoteric forms since childhood. She holds an R.M.I.T. Certificate of Supervision and Management, Instructional Techniques Certificate, and various 'in-company' business and corporate training qualifications. Jacquelene continues to work with guides and study in other areas to continually expand upon her skills.

Yes, Thomas also learnt to read tea leaves with his grandmother as a child, trained for three years with the Franciscan monks and received his healing, esoteric, and channelling training with a Maori Medicine woman.

Do you offer spiritual and psychic development training?
Yes, by application only.

I think I am psychic I think I could do what you do and be very successful at it, what do I do?
It is very flattering to think that we can at times be an inspiration to others.
However, you cannot truly model your spiritual or psychic development upon someone else's toils.
It takes hardly any energy to be your true self, while it takes an immense amount of energy to try to be anyone else...If trying to copy someone else you end up only being a poor imitation of something else and as a result, far less than your own personal best. If however you are exploring something that is natural to you, you will find you are led to the right places and people at the right times and in the right places much more than just once or twice.

The main questions we ask you immediately when you ask us what do to if you think you are psychic and want to train in it are:-
Ok, firstly how would you describe your own personal identity in relation to your statement and question, and what is going on in your life to make you feel this is the path for you? Secondly, what psychic, ghost, auric, de-ja-vu, and precognitive experiences have you had in your daily life and over your lifetime that make you feel you are ready and in need of tapping and expanding your gifts, and Thirdly, "are you really prepared to give up security in order to pursue your passion, or are you looking for a career change or some fun?"

"Ignorance is bliss" is an old but true saying. Being psychic is not a career decision, can't generally be taught and perfected in a one day workshop and not everyone is ready to fully explore it. Being psychic is something that happens naturally, it can be honed, and it is a life-path, a spiritual direction...Once you decide to attune what you already have, there is no real turning back.

People who have been practising professionally as psychics for years may do so in a manner that makes it look so easy, but this will be a craft they usually will have honoured, honed, and perfected over a series of lifetimes and in this life, for perhaps decades. Remember there are many people who claim to play the piano, learning to become a concert pianist however requires dedication and first the lesson and perfection of chopsticks, followed by further and more advanced lessons and sacrifices escalating continually over their lifetime.

There are many courses available, however we suggest you only go to courses and trainers you feel completely comfortable with first and foremost.
You should seek readers and trainers you feel drawn to energetically, so avoid checking into courses or readings with people because of price and also avoid excluding yourself from them just because of price too. Your approach to your quest results in the types of encounters you will experience. You will receive a reflection back from the reader or teacher of your choosing as a mirror to your own efforts towards your spiritual quest. Thus, a genuine seeker will find themselves in the presence of an equally genuine teacher, while the non genuine seeker will encounter very "interesting," disreputable, or sleazy experiences that they may not appreciate.

Expanding your psychic abilities is a personal decision which should not be taken lightly. it is in fact a spiritual life path requiring great courage and the acceptance of huge responsibilities in how to keep your own energy clear, how to choose which people to see and which not to, as well as how to safely bestow accurate guidance to others. This is why often those who are genuine psychics will have a greater sense of reluctance to use their gifts and will take some years even decades to do so publicly than those who do not have a sensitivity and therefore lack a true understanding of the responsibilities that come with these gifts. This is why "Fools rush in where angels fear to tread" remains a very old but true saying particularly in this context.

People who are genuine and professional psychics or artists for that matter are people who have demonstrated a willingness to give up security in pursuit of passion and their spiritual path. If everyone on the Earth who had a spiritual epiphany suddenly decided that this also meant they had to start up their own tarot stall, all we would have is tarot readers, no one left to do tarot readings for and no one left in the industries such as accounting, management, hospitality etc to do those other jobs. Society would as a result collapse as no one would be left to run society's infrastructure, they'd all be sitting bored as farts on their own tarot stall doing nothing. We are great believers in their needing to be a variety of readers available for the different types of people wanting readings and healings etc, however as stated, If all the people who had spiritual epiphanies also left such vital industries there would be no one left to add positive energy to those industries, and the people left making the decisions in those industries would or could be quite heartless and clinical in their decisions, leaving us with society once again collapsing. Just as society would also collapse if spiritual people practising their life path and passions were not allowed to do so. While we are full time psychics, this explains why some psychics will work part time in their capacity as psychics while also holding down a full time or part time job elsewhere in many levels from receptionists to top level executives, even if only for some part of their lives. There is a balance to everything.

If you are not just looking for a career change or a more "fulfilling lifestyle," but instead are pursuing your passion and your true path, training is available both with us and with many other practitioners across the world. Call a few teachers, ask questions, try out a few groups until you find the one you feel most at home in, and practise, practise, practise.

Our courses are available for viewing on our courses page. Good luck on your journey!

What do I do?
A true and genuine psychic will never tell you they are putting a curse on you, nor tell you that you will die young, nor harass you in any way.
A true and genuine psychic while seeking to provide a clearer perspective for you will also aim to leave you with some positives to draw from.

In our readings we have a policy of the first few minutes being obligation free. If you cannot relate to what we have given in that time you are free to walk with no money paid or a refund of your credit card booking deposit as appropriate. We have not had to remove anyone on the basis of our inaccuracy, it's just a safeguard we like to have in place to make sure that everyone in the situation is empowered and able to exercise their free will and choice.

It is distressing to know that even a small proportion of non genuine people are offering "readings" without the proper training and ethics.
Such behaviour severely taints the experience for the client and the perception of readers in the community generally.

Genuine psychics help the vulnerable to empower themselves, while non genuine people help themselves to the vulnerable and seek to keep them in disempowered.

Psychics who are professional members of the Australian Psychic Association ascribe to a code of ethics that clearly does not tolerate these kind of negative or invasive behaviours. There is also the Tarot Guild of Australia that may be another source of ethical readers.

If someone you have seen for a reading has acted in a highly unprofessional manner such as described, please make your complaint to the publication and/or establishment you found them in. If you feel you have been harassed by such a person within or outside of the appointment, please report this matter to the police urgently.

Often people representing a non-genuine person posing as a psychic will say they do not need "all of that" because "they are too busy and so popular without it." Genuine and professional psychics while very busy will have taken the time to make a point of being direct and open about presenting who they are and what they stand for in some form. They will do this to provide accessible and the opportunity for informed choice. They will fit you in when and how they can, and sometimes this will be the same day, or it could be as far away as some weeks or months depending on their other bookings and other projects they may be committed to. A genuine psychic that feels they cannot presently or do not wish to connect with you at this time are within their rights, and will either not take your appointment booking in the first place, or will apologise on arrival and politely ask you to leave.

It is a good idea to when choosing a psychic make sure that you feel comfortable with them and it is also usually a good sign if many others (not just one other person) you know provides positive reference or feedback about them.

A side note:- People seeking to charge hundreds or even thousands of dollars to remove supposed curses are also not genuine. We advise you to avoid all contact with such people.
We do help those who feel they have been cursed or who feel they are under attack, however this is done from the perspective of empowering the client and from a point of reasonable fees charged for time or materials given as we would normally do for any other reading or healing appointment.